Refund policy

Return, Refund and Cancellation Policy

Company Name: ARBEIT KRAFT LIMITED
Registration: 80295534
Address: UNIT 903A, 9/F., CAMERON COMM
CENTRE, 458-468 HENNESSY
ROAD, CAUSEWAY BAY
HONG KONG

Order Cancellation and Modification Policy
We process and ship all orders very quickly, therefore we cannot guarantee any modifications or cancellations after your order has been placed.
If you wish to modify or cancel your order, please contact our customer service as soon as possible by email* at arbeitkraftlimited@outlook.com
We will do our best to modify or cancel your order if it has not yet been processed by our warehouse.

To speed up the processing of your request, please include "Cancel my order" in the subject line of your email, along with your full name and order number in the body of the email.

Return and Refund Policy
If your order has already been shipped, you may still return it for a refund, subject to the conditions below.

Our refund policy lasts 30 days.
If 30 days have passed since the delivery of your purchase, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your items must be unused and in their original packaging. The shipping label must also be present and intact.
For obvious hygiene reasons, we cannot accept returns once the product has been used.

Other non-returnable items include:

  • Gift cards
  • Digital products (e.g., e-books)

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once we receive and inspect the returned item, we will send you an email to confirm receipt.
We will also notify you of the approval or rejection of your refund request.

If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within one week.

Shipping costs are only refundable if the cancellation is made before the order has been shipped.

Late or Missing Refunds
If you have not yet received your refund:

  • Check your bank account again
  • Contact your credit card provider
  • Then contact your bank

Processing times typically take 7 to 14 business days.

If you have completed all these steps and still have not received your refund, please contact us at arbeitkraftlimited@outlook.com.

Sale Items (if applicable)
Only regular-priced items may be refunded.
Unfortunately, sale items are non-refundable.

Exchanges (if applicable)
We only replace items if they are defective or damaged.
If you need to exchange an item for the same one, send us an email at arbeitkraftlimited@outlook.com.

Shipping
To return a product, you must contact us by email at arbeitkraftlimited@outlook.com We will provide you with the return procedure and the address of our warehouse capable of receiving returned packages.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. You are responsible for paying your own shipping costs when returning an item.

Returned items are your responsibility until they reach us.

If you are shipping an item worth more than €50, we recommend using a trackable shipping service or purchasing shipping insurance.
We do not guarantee that we will receive your returned item.